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Multi-Lingual Policy Administrator - Italian

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Location:        Crewe Business Division:        Operations Job Advert:       

Role:                     Multi-Lingual Policy Administrator (Italian)

Location:             Crewe

Salary:                  £competitive

 

Job Purpose:

Reporting to the Continental Administrator Manager for Europe, based at European Head Office supporting Assurant Italian Operations.

 

The Multi-lingual Policy Administrator role is responsible for:

  • Delivering administrative services for our internal service, finance and IT areas
  • Managing a task list and also supporting on ad hoc activities requested by the client
  • Supporting the operations teams to drive performance and quality

 

Role Requirements:

 

  • Managing scheduled tasks to ensure customers are created, billed and cancelled within agreed timescales
  • Managing multiple processes in support of our European clients
  • Translation support for UK and Italian teams
  • Contributing to customer journey reviews by identifying and driving process improvements
  • Ownership for the delivery in year objectives aligned to required performance standards
  • Working to a deadline to completing User Acceptance Testing
  •  Acting as a subject matter expert for Italian Operations and complaints
  • Supporting the third party providers with claim queries and escalations
  • Supporting the operations to drive performance
  • Monitoring and improving call quality and compliance measures
  • Managing the complaint handling process for Spain

 

This Multi-lingual Policy Administration role consists of:

40% Administration support

30% Complaints handling

30% Operations support

 

 

Please see the full job description for more details.

 

Job Description:        Multi_Lingual_Policy_Administrator_Italy.pdf.docx