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Multi-Lingual Policy Administrator - German

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Location:        Crewe Business Division:        Operations Job Advert:       

Role:                     Multi-Lingual Policy Administrator – German

Location:             Crewe

Salary:                  £competitive

 

Role Purpose:

Reporting to the Continental Administration Manager for Europe, based at European Head Office supporting Assurant German Operations.

 

This Multi-Lingual Policy Administrator role is responsible for:

  • Delivering administrative services for our internal service, finance and IT areas
  • Managing a task list and also supporting on ad hoc activities requested by the client
  • Managing the complaint handling process for Germany

 

Role Requirements:

  • This Multi-Lingual Policy Administrator role is accountable for:
  • Managing scheduled tasks to ensure customers are created, billed and cancelled within agreed timescales.
  • Managing multiple process’s in support of our European clients
  • Managing the complaint handling process for Germany.
  • Translation support for UK and German teams.
  • Contributing to customer journey reviews by identifying and driving process improvements.
  • Ownership for the delivery in year objectives aligned to required performance standards
  • Working to a deadline to completing User Acceptance Testing
  • Acting as a subject matter expert for German Operations and Complaints

 

This Multi-Lingual Policy Administrator role consists of:

50% Administration support

50% Complaints handling

 

Please see the full job description for more details.

 

Job Description:        Policy_Administrator_Germany_Mar_18.docx