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Multi-Lingual Policy Administrator - German

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Location:        Crewe Business Division:        Operations Job Advert:       

Role:                     Multi-Lingual Policy Administrator – German speaking

Location:             Crewe

Salary:                  £competitive

 

Assurant are recruiting a Multi-Lingual Policy Administrator to manage the complaint handling and administration process for our German customers and clients. Fluent German is essential.

 

Acting as a subject matter expert for German Operations, you will contribute to customer journey reviews by identifying and driving process improvements. You will support the implementation of new business by offering a 360° view of the operation and by completing User Acceptance testing.

 

You will be also be responsible for administration and managing scheduled tasks to ensure customers are created, billed and cancelled within agreed timescales.

In addition to this, you will manage complaints for Assurant's German business whilst adhering to any in country regulations.

We’re looking for Innovative thinkers and problem solvers, who remain positive and professional under pressure. You should take pride in your work and:

  • Deliver a fair outcome for our customers
  • Have the flexibility to adapt to change in a fast-paced environment
  • Be well organised and passionate about providing a great service
  • Enjoy variety and learning new skills
  • Be resilient, have a keen attention to detail
  • Know how to use a computer
  • Have a good understanding of excel

This is a great place to work and learn. We have a strong team spirit and are committed to driving excellence. To help you settle in and feel at home, we’ll provide you with on the job training. And then you’ll enjoy lots of development, benefits and job support every step of the way.

Our benefits package is crammed full of goodies. A health cash plan. Up to 55% off cinema tickets. Big reductions on SIM only plans. Great discounts on bikes, restaurants, games consoles, fashion and shopping. And so many more benefits and discounts we can’t mention them all here. 

 

Please see the full job description for more details.

 

 

Job Description:        Policy_Administrator_Germany_Mar_18.docx